Many names are out there in terms of hospitality and real estate. One, for example, is Terry Baltes. He is, for one, the owner and founder of BALTES COMMERCIAL REALTY LTD.
Mr. Baltes’ company is based in Dayton. He resides there himself. Both he and his company are but one sole personal & business name in the business of real estate and customer hospitality, of which many may be remembered….due to their quality and way of treating others. For that is what will really make or break them, as they say.
How attentive is a business to the details? How integrated are the employees and executives to carrying out such details, and the overall mission objectives of the company at large? These questions must be asked by any who are willing to succeed in any business great or small, but I specifically refer to that of the hotel real estate industry here.
According to this unique and wonderfully written online article piece listed above, which was released just earlier in July of this very year, I quote:
“As hotel guests increasingly come to expect amenities that used to be special perks, such as free Wi-Fi, complimentary breakfasts and premium bed linens, the industry may be reaching a customer satisfaction plateau, according to the J.D. Power 2016 North America Hotel Guest Satisfaction Index Study,SM released….” (pg. 1, paragraph 1)
What this goes to show is that a 20 year study has gone a long way in attempting to measure overall guest satisfaction within these businesses. Many factors have been accounted for. They include check in and check out experience, food and beverage service & quality, length of stay, and much more!